Returns & Exchanges

We want you to love your new look, so we offer a 30-day return window for all unopened and unused hair care products and extensions. To maintain hygiene standards, items must be in their original packaging with all security seals intact.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unused items in their original packaging and include the provided packing slip to ensure your return is processed correctly.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will issue a refund to your original payment method within 5-7 business days.